#thought-leadership
3 posts
- Refund-protection vs purchase-cover products — the legal distinction
This is not insurance. This post explains what that sentence means, why we keep saying it, and what makes refund-protection a different product class entirely.
- AI triage with humans in the loop — why we don't auto-deny at MVP
The triage AI produces a recommendation, but the human reviewer makes the final call. This post explains why the no-auto-deny posture is the right MVP choice.
- What WCAG 2.2 AA actually means for refund-protection products
WCAG 2.2 AA is a target; this post walks through what that means in practice for the widget, the consumer portal, and the marketing surfaces.