Accessibility Statement

Claimful is committed to making our protection plan products easy to use for everyone, including people who rely on assistive technology. This statement explains what we do, where we are today, and how to reach us if something does not work for you.

Our Commitment

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, with a target completion date of 30 September 2026. This commitment is recorded in our internal accessibility decision record (ADR 0040) and applies to the surfaces listed below.

Scope

This statement covers:

claimful.ai — our marketing website.
claimful.claims — the consumer portal where protected customers view a protection plan and request a refund.
The embedded widget that merchants place on their own checkout pages.

Measures We Take

To keep our products usable for everyone, we:

Build pages with semantic HTML and clear heading structure.
Provide visible keyboard focus and support keyboard-only navigation.
Aim for sufficient colour contrast and text that can be resized.
Add text alternatives for meaningful images and icons.
Label form fields and announce errors so screen readers can convey them.
Review new features against WCAG 2.2 AA success criteria before release.

Known Limitations

PENDING-LEGAL — Counsel to confirm the warranty-disclaimer wording for this section before publication; tracked in compliance/legal/LINEAR-FOLLOWUPS-NEEDSFIX-07.md (FER-95).

We are aware that some parts of our products may not yet fully meet WCAG 2.2 Level AA. Where we identify a gap, we record it and schedule a fix ahead of our 30 September 2026 target. If you encounter a barrier that is not listed here, please tell us using the contact details below so we can prioritise it.

Feedback & Contact

If you have trouble using any part of Claimful, or you want to report an accessibility problem, email accessibility@claimful.ai. Please describe the page or feature, the assistive technology you were using, and what went wrong. We aim to acknowledge accessibility messages promptly and will keep you updated on a resolution.

Formal Complaints

PENDING-LEGAL — The formal complaints and escalation procedure, including any regulator details, is being finalised with counsel and will be published here.

Document marker: CLAIMFUL_ACCESSIBILITY_SENTINEL