Pilot standard tier
Contract floors for pilot merchants, stated in the same language our implementation and legal review gates enforce.
Changed your mind? Cancel protection within 48 hours of purchase for a full refund.
How it works
Pilot merchants add protection at checkout, collect a small protection fee on each protected order, and keep a fixed share of every fee. No setup fee, no monthly minimum, and no per-request charge.
What you earn
Adjust your monthly protected orders and average ticket price to see your projected share. All math runs in your browser.
Protection fee per order: $6.40 (tiered schedule; ~8% headline rate, from $2.99)
Revenue split: merchant keeps 20 percent and Claimful keeps 80 percent of every protection fee. On a $6.40 protection fee your share is $1.28. The minimum protection fee is $2.99.
Your share: $1.28 per $6.40 protection fee
Compare tiers
Tiers grow with your volume. Numbers held for legal review show as “Legal review pending.”
| Feature | StarterFor new pilot merchants validating the protection product. | RecommendedGrowthFor merchants ready to integrate protection into their site stack. | ScaleFor multi-storefront brands with high-volume needs. | EnterpriseFor platforms with dedicated support. |
|---|---|---|---|---|
| Monthly orders | 100 | 5,000 | 50,000 | Unlimited |
| Protection fee range | ~8% (min $2.99–$3.99) | ~8% (min $2.99–$3.99) | ~8% (min $2.99–$3.99) | ~8% (min $2.99–$3.99) |
| Revenue share | 20% merchant | 20% merchant | 20% merchant | 20% merchant |
| Settlement frequency | Legal review pending | Legal review pending | Legal review pending | Legal review pending |
| API rate limit | Legal review pending | Legal review pending | Legal review pending | Legal review pending |
| Support level | Email, business hours | Priority email | Priority chat + Slack | Dedicated |
| Start pilot | Upgrade | Upgrade | Talk to sales |
For merchants ready to integrate protection into their site stack.
Commitments
Contract floors for pilot merchants, stated in the same language our implementation and legal review gates enforce.
Pilot merchants start on the standard tier with one public contract floor for throughput, uptime, fees, and refund issuance.
This is not insurance. This is a contractual refund guarantee provided by Claimful Inc.
20% merchant / 80% Claimful
No setup fee. No monthly minimum. No per-claim charge.
| Order value | Protection fee | Notes |
|---|---|---|
| Orders under $25.00 | $2.99 minimum | 8% of order value, with a $2.99 minimum per protected order |
| Orders $25.00–$62.00 | $3.99 minimum | 8% of order value, with a $3.99 minimum per protected order |
| Orders above $62.00 | 8% of order value | Percentage rate (always above the minimums here), rounded to the nearest cent |
Up to 1,000 req/min aggregate per merchant; subject to per-IP and WAF anti-abuse limits documented in API reference. Distribute traffic across egress IPs to maximize throughput.
| Path group | Public floor | Notes |
|---|---|---|
| Merchant API strict paths | 1,000 req/min aggregate per merchant | Subject to per-IP and WAF anti-abuse limits |
| Try-it-out demo key | 30 req/min per IP | Read-only documentation surface |
| Portal lookup | 10 req/min per IP | Token lookup protection |
| Lead intake | 20 req/min per IP | Marketing HMAC required |
99.9% monthly uptime per service. Error budget: 43 min 49 sec/month. Measurement via synthetic probes from at least 3 geographic regions every 60 seconds. Service credits apply per the schedule below.
| Monthly uptime | Service credit | Notes |
|---|---|---|
| 99.0% - 99.9% monthly uptime | 10% service credit | Applied to affected monthly platform fees |
| 95.0% - 99.0% monthly uptime | 25% service credit | Applied to affected monthly platform fees |
| Below 95.0% monthly uptime | 50% service credit | Applied to affected monthly platform fees |
Approved refunds are paid out via your chosen method: instant payout methods typically arrive within seconds, and a standard bank transfer takes 1 to 3 business days to post.
Target after Phase 2 calibration; pilot Phase 1 claims process via human review
Phase 2 = AI auto-approval lane activated after calibration gates per our self-learning claims-triage system.
Claimful maintains a protection-fee reserve from collected protection fees. At pilot scale, reserve plus balance-sheet backstop covers approved refund requests. CLIP backstop coverage activates at scale per Merchant Schedule.
Up to 99% chargeback reduction observed in pilot cohorts where Claimful was active for eligible transactions; results vary by merchant mix, checkout volume, dispute category, and implementation completeness.
Analytics and marketing scripts stay off until you choose them. Strictly necessary cookies keep security, forms, and consent settings working.
Cookie Policy