Claimful Team
Claimful builds refund-protection products that treat consumers fairly and merchants honestly.
- How Claimful's protection fee is server-calculated
Why Claimful computes the protection fee on the server, what the merchant sends, and how the widget consumes a quote without knowing the formula.
- Why we picked the Stripe Refund API over manual ACH for consumer refunds
When you need to send money back to a consumer, two paths exist. We chose the simpler one, and this post explains why.
- The 12 covered reasons and 16 exclusions, explained
Refund-protection works because the rules are concrete. This is a plain-English walkthrough of what's protected, what isn't, and where the line sits.
- Refund-protection vs purchase-cover products — the legal distinction
This is not insurance. This post explains what that sentence means, why we keep saying it, and what makes refund-protection a different product class entirely.
- AI triage with humans in the loop — why we don't auto-deny at MVP
The triage AI produces a recommendation, but the human reviewer makes the final call. This post explains why the no-auto-deny posture is the right MVP choice.
- What WCAG 2.2 AA actually means for refund-protection products
WCAG 2.2 AA is a target; this post walks through what that means in practice for the widget, the consumer portal, and the marketing surfaces.